Warranty and return policy are different
A retailer return window is separate from a manufacturer's defect warranty.
Read exclusions
Chewing, ordinary wear, incorrect sizing or misuse may be excluded.
Keep the receipt
Proof of purchase can matter for warranty claims.
Canadian consumer law varies
Consumer-sale protections also vary by province and territory, so local consumer-affairs sources matter.
General product-selection information only. A pet's health, anatomy, mobility, breathing and behaviour can change what equipment is appropriate. Follow product directions and ask a veterinarian or qualified animal-care professional when those issues matter.